Cancellation & Refunds Policy

2.1 Recurring Billing

TripMazer offers monthly and annual subscription tiers. Subscriptions automatically renew at the end of each Billing Cycle unless you cancel prior to the renewal date. You will be billed on the same calendar day each month (or year) as your initial subscription activation.

2.2 Subscription Plans & Pricing

• Free Tier: Basic itinerary generation, 2 active saved trips, and live voice query mode at zero cost.
• Mazer Pro: ₹749/month (annual billing) or ₹949/month (monthly billing) — provides unlimited active trips, cross-trip memory, WhatsApp/Telegram bot access, and flight price drop alerts.
• Mazer Elite: ₹1,249/month (annual billing) or ₹1,549/month (monthly billing) — provides autonomous agent execution, concierge phone calling to airlines/hotels, priority AI queues, and video reel quotas.

2.3 Payment Gateways & Currencies

Domestic transactions within India are processed in Indian Rupees (INR) via Razorpay, supporting UPI, credit/debit cards, and Netbanking. International transactions are processed in USD, EUR, GBP, or your local currency via Polar (polar.sh) acting as Merchant of Record.

2.4 Top-Up Packs & Consumed Compute

One-time compute top-ups (such as additional HD video reels or extra price watchers) are credited to your account immediately upon purchase. Because compute resources and rendering infrastructure are provisioned dynamically, one-time top-ups are non-refundable once activated or consumed.

Trial Transparency: If you enroll in a 7-day free trial for Mazer Pro or Mazer Elite, your exact trial expiration date is prominently displayed in Settings → Billing. We send an automated reminder email before the trial concludes.

3.1 Cancelling During Free Trial

You can cancel your trial at any time before the 7-day period expires without incurring any charge. If cancelled, your account will downgrade to the Free plan at the end of the trial period.

3.2 Conversion to Paid Subscription

If you do not cancel before your 7-day trial concludes, your subscription automatically converts to your selected paid plan, and your designated payment method will be charged.

Self-Serve Cancellation in 4 Steps:

1. Step 1: Log in to your TripMazer account at tripmazer.com.
2. Step 2: Go to Settings → Billing & Subscription.
3. Step 3: Click “Cancel Subscription” and confirm your selection.
4. Step 4: You will immediately receive a cancellation confirmation email with your end-of-access date.

You can also email support@tripmazer.com from your registered email with the subject “Cancel Subscription” and our team will process your request.

4.1 Continued Access Until Cycle Ends

When you cancel, cancellation takes effect at the end of your current paid Billing Cycle. You retain full access to Pro or Elite features through the final day of the cycle you paid for. You will never be billed for subsequent cycles.

4.2 Note on Deleting the App

Deleting the TripMazer web application, clearing browser caches, or removing our mobile app from your home screen does not automatically cancel your recurring billing. You must follow the cancellation steps above.

5.1 7-Day Money-Back Guarantee (First-Time Annual Plans)

We want you to be delighted with TripMazer. If you purchase an annual subscription for the first time and find it does not meet your needs, you may request a 100% full refund within 7 calendar days of your first charge date.

• Valid exclusively for the initial purchase of an annual subscription (not renewal cycles).
• Requests must be submitted within 7 calendar days to billing@tripmazer.com with your account email and invoice ID.
• Subject to fair-use: accounts that have generated more than 15 complete itineraries or placed automated concierge phone calls during the 7-day period may be ineligible to prevent bad-faith scraping.

5.2 Monthly Subscriptions & Mid-Cycle Cancellations

Monthly subscription fees are non-refundable. We do not issue pro-rata refunds for partial monthly billing periods. When you cancel a monthly plan, you retain access until the end of your 30-day term.

5.3 Duplicate Charges & Technical Failures

If an accidental duplicate charge occurs due to network latency, or a verified platform bug prevented you from cancelling prior to renewal, contact billing@tripmazer.com within 48 hours of the charge for an immediate, full refund.

5.4 Refund Processing Timelines

Approved refunds are initiated within 2 to 3 business days. Funds are returned to your original payment method:

• UPI / Netbanking (India): Typically credited within 2 to 5 business days.
• Credit / Debit Cards: Typically reflected on your statement within 5 to 10 business days depending on your issuing bank.

6.1 Supplier Fare Rules Govern

Every airline ticket and hotel rate carries explicit cancellation rules displayed during the checkout process:

• Non-Refundable Rates: Budget airline fares and discounted non-refundable hotel rooms cannot be refunded, even if travel plans change.
• Refundable Rates (Free Cancellation): If you selected a rate with free cancellation prior to a specified deadline, cancellations submitted before that deadline will receive a full refund in accordance with the supplier’s terms.

6.2 How to Request a Travel Booking Cancellation

To cancel or modify an airline or hotel reservation made through TripMazer, navigate to Trips → Manage Booking or contact our travel support desk at support@tripmazer.com with your Booking Reference (PNR / Reservation ID). Our team will transmit your cancellation request to LiteAPI and the underlying Travel Supplier.

India: This policy complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits non-waivable statutory rights granted to Indian consumers.

European Union & UK: If you are a consumer residing in the European Union or United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days without giving any reason. However, if you expressly request immediate performance of digital services and access premium features, you acknowledge that your statutory right of withdrawal ceases once digital delivery begins, subject to our 7-Day Money-Back Guarantee for annual plans.